Delivery Policy

On our website, the CLIENT will find the delivery methods as defined below:

The delivery period is three (3) to five (5) business days and begins to count from the sending of the confirmation and approval email of the order, according to the delivery methods defined for each product, which will be duly detailed in the invoice issued to the CLIENT.

The information provided by the CLIENT in their order must include the personal details of the recipient, such as their phone number, email address, and delivery address. Otherwise, the order may be held until the CLIENT corrects the information.

CICLOCENTRO reserves the right to cancel orders with insufficient information without the right to a refund.

The CUSTOMER or recipient of the order, as applicable, must check the external condition of the package and the products at the time of delivery.

In places where transit is impossible due to the deterioration of the streets or the lack of access roads, delivery will be made at the nearest location to the delivery address.

The recipient of the order will receive the shipment within the established timeframe, according to the location defined after the confirmation and approval of the purchase, with the signature of the corresponding delivery receipt. The recipient of the order must review it in its entirety before signing the delivery record.

If the recipient is not at home at the time of delivery, a second attempt will be made. If the situation persists for a second time, CICLOCENTRO will contact the CUSTOMER to request a change of recipient or the cancellation of the order.

CICLOCENTRO-The Customer Service may request any information related to the identity of the CUSTOMER or the recipient of the order and proceed with any necessary verifications for the case.

CICLOCENTRO recommends that the CUSTOMER verify that they have received their entire order at the time of delivery.

If you are not satisfied, you must refuse the delivery and notify the distributor immediately.