Skip to Content

Return Policy

Cancellation and Refund Policy

Cancelations and refunds

To request a partial or full refund, the CUSTOMER must contact the Customer Service team via email help@ciclocentro.com within a period not exceeding 24 hours, counted from the date of approval of the purchase order. Only cancellations of complete orders will be accepted before delivery at the destination.

When making a cancellation and return request, the CUSTOMER is obligated to inform the recipient of the purchase so that they do not accept the products. In the event that a cancellation request is made and the recipient has received the products, they must return them in their packaging, original sealed condition, and in perfect condition, just as they received them. Otherwise, the return will not be accepted.

The CUSTOMER will be refunded within 72 hours following the date of receipt by CICLOCENTRO.COM of the returned products. CICLOCENTRO.COM will process the refund using the same payment method that the CUSTOMER used to make the purchase. The CUSTOMER will not incur any charges for this refund. Additionally, when applicable, the amount will be refunded to the CUSTOMER in the same currency used for the payment. The exchange rate imposed by the issuing bank of the card in question will apply to this value, if applicable. CICLOCENTRO.COM will not be responsible for any difference in this regard.

CICLOCENTRO.COM reserves the right to refuse or cancel your order at any time for certain reasons, including, but not limited to, the following:
  • Product availability.
  • Errors in the description or prices of the goods.
  • Errors in your order.
THE CUSTOMER shall not have the right to cancel an order for the following products:
  • Customized or made-to-order products according to your specifications.
  • Products whose nature prevents their return, deteriorate quickly, or are already expired.
  • Products not suitable for return for health or hygiene reasons and that were not sealed upon receipt.
  • Products whose nature, after delivery, has been inseparably mixed with other products.

Product warranty

It will be understood that the products are in accordance with the contract if they match the description provided by CICLOCENTRO.COM and have the qualities we have presented on this website, are suitable for the uses to which products of the same type are normally intended, and present the usual quality and benefits that are reasonably expected from a product of the same type. In this regard, if any of the products do not conform to the contract, you must notify CICLOCENTRO.COM through any of the communication channels provided for this purpose.

All products for sale on the website are covered by the legal warranty of conformity and the warranty against hidden defects (in accordance with applicable regulations in all cases), which allows the CUSTOMER to return products at no cost, charge defective or non-conforming products that have been delivered to their account.

Exclusion of warranties

The warranty does not cover products that have been modified, repaired, integrated, or added by the CUSTOMER. The warranty will not cover apparent defects. The warranty does not apply to products that have suffered damage due to misuse.

Consequences of the enforcement of guarantees

Within the framework of the legal guarantee of conformity, CICLOCENTRO.COM commits, at the CLIENT's choice:
  • Replace the product with an identical one based on available stock.
  • Refund the price of the product when its replacement is impossible.